Communications Policy

Where You Say It Matters

This policy applies to all communication channels used by LightStars Academy, including:

• • Email
  • Course discussion boards
  • Messaging within the learning management system (LMS)
  • Video conferencing (e.g., live classes, meetings)
  • Official social media platforms

General Guidelines

All members of the LightStars Academy community are expected to:

• • Be Respectful– Use polite and considerate language in all interactions. Harassment, discrimination, or bullying will not be tolerated.
  • Be Clear– Communicate with clarity and ensure messages are relevant and appropriate to the topic or audience.
  • Respond Promptly– Aim to respond to messages or inquiries within 48 hours on school days.
  • Maintain Privacy–Do not share personal information of others without consent.

Student Communication Expectations

      With Instructors:

• • Use the designated LMS messaging system or email for academic inquiries.
  • Address instructors respectfully, using proper titles unless instructed otherwise.

      With Peers:

• • Collaborate professionally on discussion boards, group projects, and other class activities.
  • Refrain from sharing non-academic content in academic forums.

Parent/Guardian Communication Expectations

• •     Direct all inquiries or concerns to the appropriate staff member (e.g., instructor, student support team).
  •     Respect instructors’ working hours; refrain from contacting them outside designated times unless it is an emergency.
  •     Use the LMS parent portal to monitor student progress and access updates.

Instructor and Staff Communication Expectations

• • Provide timely feedback and updates on coursework, grading, and other academic matters.
  • Communicate clearly about expectations, deadlines, and policies in course syllabi or announcements.
  • Maintain professionalism and confidentiality in all interactions with students and parents/guardians.

Official Communications from LightStars Academy

All official announcements (e.g., updates, policy changes, event notifications) will be shared through:

• • The LMS platform.
  • The registered email address on file.
  • LightStars Academy’s official website.

Use of Social Media

• • Social media platforms may be used to share general updates, promote events, and celebrate achievements.
  • Personal grievances, disputes, or confidential matters must not be discussed on social media.
  • All posts and interactions on LightStars Academy’s official accounts must adhere to this policy and align with the academy’s values.

Prohibited Communication Behaviors

The following behaviors are strictly prohibited:

• • Use of offensive, discriminatory, or abusive language.
  • Spamming or sharing irrelevant content.
  • Sharing misleading or false information.
  • Sharing an image you did not create yourself.
  • Recording or distributing private communications without consent.

Reporting Concerns

Any concerns about communication practices or breaches of this policy should be reported to the administration by contacting:

    Email: registar_lightstarsacademy@aol.com

Reports will be reviewed promptly, and appropriate action will be taken as per the academy’s disciplinary guidelines.

Consequences for Policy Violations

Violations of this policy may result in:

• • A verbal or written warning.
  • Temporary or permanent suspension from communication channels.
  • Disciplinary action as outlined in the LightStars Academy Code of Conduct.

Policy Review and Updates

This policy will be reviewed annually to ensure it meets the needs of the LightStars Academy community and complies with relevant regulations. Any updates will be communicated to all users promptly.

Contact Information

For questions or additional support regarding this policy, please contact:

LightStars Academy Administration
Email: admin_lightstarsacademy@aol.com